Description

SUMMARY

A Store Director is responsible for establishing and maintaining Genuine Customer Care, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Maximum Customer Care.
• Analyzes and measures business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Controls shrink expenses and payroll.
• Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensure selling floor is adequately stocked.
• Aware of competition activities and report results; share information with supervisor and make appropriate price recommendations.
• Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensures compliance with all laws, policies and procedures through regular store management and staff meetings, store walk through and audits, etc. Act as NFI's representative both within the store and within the community.
• Continually evaluates and reacts to performance issues.
• Actively recruits management candidates.
• Trains and develops store management in all aspects of the business; direct and monitor training and development for all store personnel.

Requirements

KEY ATTRIBUTES

• People/Communication skills
• Customer Minded
• Passion for selling/merchandising
• Integrity
• Product knowledge
• Leadership skills
• Stable
• Open Minded
• Organization/Prioritizing skills
• Detail Minded