Description

Overview:

Marczyk Fine Foods prides itself on being a world class neighborhood market for the Denver Metro area and surrounding communities.  Marczyk Fine Foods’ Guiding Principles are of Integrity, Authenticity, Consistency, Reliability, and Passion.  The Company is also committed to providing the best world class customer service, having the best quality image, being the friendliest and easiest place to shop, and being the best place to work.  The General Manager (GM) is the standard bearer for all these principles and is responsible for all retail operations for their assigned store.

The General Manager (GM) is responsible for all retail operations for their assigned store. The GM’s task is to deliver unmatched World Class customer service, set the tone, and lead the best market crew in Denver. The GM is also the driving force behind the selling of food through product knowledge, sales engagement, and sampling. The GM will set the example of our guiding principles of integrity, authenticity, consistency, reliability, and passion who will eagerly and comfortably provide and teach World Class Customer Service.  The GM is responsible to ensure that the store is meeting its financial plans, controlling gross margin, labor, or other expenses.

 Essential Duties and Responsibilities:

 Managing Systems

•  Ensures that all reporting logs (Manager checklist, Daily Task Lists, Cleaning Lists) are completed accurately and timely
• Ensures daily Team Huddles are conducted within Marczyk Fine Foods guidelines
• Communicates with teammates, setting pace and identifying plans for the shift to deliver
• During the shift the GM reallocates labor on an hourly basis as needed per business needs
• Holds trainers accountable with training of new staff within the guidance of the Training Coordinator and ensures that all two week training programs are on schedule and followed
• Holds all employees accountable to Marczyk’s standards and policy. Conducts coaching, counseling and disciplinary measures as needed and documents events in a timely manner
• Daily communication to the Director of Operations as to store, staff and product needs.

 Team Development

• The GM has front end cashiers as direct reports and leads this team to optimum sales and customer engagement
• The GM conducts performance reviews seeking to develop a highly capable, willing, energetic, and adaptable team
• GM must be able to navigate the business and lead the team calmly through any crisis
• Demonstrates strong willingness to accept coaching with recommendations made by Leadership on actions designed to improve department operations and financial results
• GM consistently helps attain success with being the Best Place to Work, Easiest Place to Shop, providing the Best Signature Items, Best Quality, and Friendliest Place
• GM helps in assuring Marczyk Company Handbook adherence with the entire team.
• GM holds the team accountable to policies, procedures, and direction from the Director of Operations
• GM facilitates consistent communication and proper documentation to HR in regard to any disciplinary actions and/or employee issues

 Sales and Customer Engagement

• GM is present on the sales floor for every shift during business hours and engages with customers, observing and impacting the team with great coaching and course corrections
• GM is the leader in ensuring that our Grocer Basics are being always adhered to including Product shelf tags and signs are 100% present and accurate, Shelves are appropriately stocked and merchandised, Store is clean and organized.
• Finds ways to say yes to customers, monitors the customer experience in our store, and continuously improves that experience
• Develops and implements a sales engagement campaign and systems within each department
• GM is the prime communicator of Marczyk promotional endeavors, including posting newsletters, sales plans, and appropriate meeting minutes. GM monitors the communication board and keeps it up to date with current topics and important news
• Positively handles challenging customer situations using our five steps to Make It Right and actively teaches this process to the entire team and holds others accountable to following this protocol

Facilities

• The GM ensures that the facility is safe, clean, and functional always during each shift
• The GM regularly monitors equipment and gets broken equipment fixed as soon as possible through communication with the Director of Operations
• The GM is responsible for the cleanliness and upkeep for the interior and exterior of the store during each shift
• Sees our markets through "the customer's eye" and makes changes appropriately when needed

Physical Requirements:

• Must occasionally lift and/or move up to 75 pounds
• Occasionally stoops, kneels, balances, reaches, crawls, and crouches while performing work duties in an office, grocery, and outdoor setting
• Required to stand, sit, and walk for extended periods of time
• Substantial repetitive movements (motions) of the wrists, hands, and/or fingers
• May be required to work in high places, tight places and/or other adverse locations

Benefits:

• Competitive wages
• Generous employee discounts
• Medical benefits
• Employer-paid Dental + Vision benefits
• 401(k) retirement plan
• Paid vacation + sick time
• Profit Sharing
• Employee referral cash bonuses
• Company Sponsored Employee Events

Requirements

Qualifications:

• Minimum 2 years’ experience as supervisor in a leadership role
• 1-2 years’ experience and demonstrated proficiency with Point-Of-Sale or Inventory Management software (ECRS Catapult, preferred)
• 2-3 years’ retail experience preferred
• Sufficient mathematical proficiency and analytical business skills
• Exhibits creativity in motivational techniques for sales training, implementation and follow through.
• Excellent interpersonal, written, and verbal communication skills
• Must be able to think outside the box to problem-solve and troubleshoot when needed
• Ability and commitment to working a varied schedule including days, evenings, weekends, and holidays.